RETURN, EXCHANGE, REFUND POLICY

What is the Refund/Exchange Policy?

We are proud to offer a return policy on any unopened hair extensions. We understand that there may be a case in which you need to return or exchange your order. We are more than happy to replace eligible* returns/exchanges within 15 days of receiving your order in its original state.

Why are Dash Hair and Company hair not exchangeable or returnable if opened?

Human hair extensions are pre sanitized products and cannot be returned or exchanged once they have been opened. We always take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for safety reasons. This is an industry standard, and other hair extensions merchants do not allow returns of opened items for the same reasons. No exceptions will be made. If you are unsure about the reliability of your products, contact our customer service by phone or email at ellis@dashhairandcompany.com or 470-418-8715.

*Eligibility:

• DO NOT OPEN, TAMPER WITH, OR REMOVE THE  SEAL from extensions.
• Extensions must be in all of its original packaging & not be removed from the  from the packaging.
• (Extensions may not be dyed, cut or altered in any way.)
• Custom Lengths are final sale, and are not eligible for returns or exchanges.
• The following items are FINAL SALE and are not eligible for returns or exchanges: All hair extensions/ bundles, Hair Brush, Edge Control, Wigs or any other products sold on our web site.
• Promotional items must be included with your return for a refund. Any purchase using a promotional code for a Free Product must also include the free product to receive a refund. Full purchase price of free product will be deducted from your final refund if you decide to keep the item.

About Returns Credits

Returns are subject to a 15% restocking fee. No exceptions.

Refund will be issued to your online account for exchanges. You can repurchase the correct length of hair that you would like to exchange it for at your convenience once credit has been issued. Credit will not be issued until your exchange item is received. All exchanges must go through our exchange process which can take 5-10 days to process once we receive it. We do not process returns on weekends. Please plan ahead accordingly and call our customer service if you are in a hurry.  Credits may be issued to your account without notification & will be issued as soon as we process your exchange.

Shipping Labels

we do not provide shipping labels for returns and exchanges. We strongly recommend you send your item back with a tracking number to avoid lost returns.

International Returns

Please write on outside of package “RETURN, NO DUTIES” or your package may be returned to you.

Can I return or exchange hair if it has been colored or dyed?

Please note, once the virgin hair has  already been color altered and processed. It can NEVER be returned. Should you choose to dye Dash Hair it is at your own risk, and you cannot make a return or exchange once the hair has been dyed.

Can I exchange my hair extensions for a different length?

We accept exchanges for a different length & colors for eligible clip-in hair extensions. Exchanges will be issued as CREDIT and you will be able to repurchase your desired length and shade. Any remaining amount will be redeemable as credit. If you would like assistance choosing which length before making your purchase, email us at info:ellis@dashhairandcompany.com

What if my order is defective?

If a product is defective please send a photo of the defect along with a description to customer service at info: ellis@dashhairandcompany.com and we will delightedly help you to resolve the issue.

What if my extensions/Wig has a broken clip(s)?

There are 2 extra combs included with each set of wig & instructions HERE ellis@dashhairandcompany.com on how to replace the combs so that you can start wearing your Dash Hair again.  If you do not want to replace the combs yourself, you can send the hair/wig back to us, we will repair it in a timely manner and ship it back to you.

May I return/exchange Dash Hair and company Hair Extensions without submitting a return request?

You need to first login to your online account and submit for a return or exchange before shipping your item back to us. (See instructions below) If you do not submit a return request your item will be rejected and shipped back to you, or credit may be issued. (I can’t log in to my account) (Download Return Form)

How do I submit an Exchange/Return request online?

1.) To request a return of one or more items in an order, login to your account and navigate to  My Account

2.) Navigate to the Completed Orders section and click on the Return Item(s) button. You may also email info to: ellis@dashandcompany.com

3.) In the next screen select the products you want to return using the Qty. to Return drop down boxes, choose the Return Reason,  the Return Action. Use the Comments box for any additional details regarding your request. Click on Submit Return Request.

How do I return my item?

All hair extensions must be shipped back unopened in the original packaging. The packaging must not be opened, torn or defaced in any way or a return will not be issued. A copy of your invoice must accompany your return/exchange to expedite tracking of your returned product and to accelerate your refund.  Please note that refunds/exchanges for merchandise returned without submitting a return form for a return/exchange will be denied.

Where to I send my return/exchange items to?

Please send your return/exchange to:

Dash Hair and Company LLC
Returns Department
1142 Athens Hwy suite 104
Grayson,GA 30017

All items will be reviewed upon receipt to see if you qualify for a return/exchange. Opened/tampered/worn merchandise will not be refunded or eligible for an exchange & will be returned to you in the condition they were received.

How will I receive my refund?

A refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the packaging which is protected by the seal. Refunds for orders purchased with Dash hair and Company Gift Certificates will be issued as a Credit that customer can access by logging into their online account. Returns are subject to 15% restocking fee.

When will I receive my refund or credit?

Returns will be refunded to the original form of payment within 2-10 business days after we receive your return. Please allow 5-10 business days after your return is received at our Returns Center for processing.  Credits will be issued within 5-10 days to your online account. You can view your credit by logging into your online account. Note: It may take up to 10 days until your bank posts the refund to your account.

How do I redeem my credit?

To apply credit to an order when checking out, you need to first log into your account. Once logged in you will see the available credit listed in the “My Account” menu.  When you go to check out, you will be given the option to use the store credit to pay for your order or to use an alternative payment method and save the credit for a future purchase.

PS: Kindly follow these instructions for returned and exchanged policy. Also please add a questioner form for return and exchange policy.